Frequently asked questions Euria webconsult - e-commerce FAQ

Frequently Asked Questions -FAQ

All important questions about Euria turnkey managed webshops

General Questions

What is a Managed Webshop?

Managed webshop

A managed webshop means that we will take care of all common technical issues such as:

General tasks:

  • daily back-ups
  • email services
  • web server hosting
  • webshop speed performance
  • software updates and maintenance
  • search engine indexing and optimization
  • checks for duplicate content
  • regular database cleaning

Security:

  • SSL certificate
  • XSS, CSRFS, Ql-injecties
  • Distant inclusions, path transversal

Third party connections:

  • payment provider
  • accounting software
  • logistics and shipping
  • sitemap automation
  • robots.txt
  • htaccess

What is a Turnkey Webshop?

A turnkey webshop is ready to be used immediately.

Our modern responsive and feature rich webshops are pre built, fully pre configured and ready to use within 24 hours after your purchase.

  Turn key webshop

What are the Advantages of Leasing a Webshop?

  • You can start selling your products online immediately
  • You don't have to invest large sums of money to get your webshop up and running
  • You don't have to worry about all kinds of technical issues
  • You can rely on our 20+ years of e-commerce experience
  • You don't have to buy (sepatate) software licences 

  Lease your professional webshop

Wat is Included in the Monthly Lease of my Webshop?

Depending on your prefered type of webshop your monthly fee covers all you need to run your webshop properly and efficienly on a daily basis. 

See webshop Front Office features >

See webshop Back office features >

Are products, categories, CMS-pages or images limited ?

No, there are no limits on the products, categories, CMS-pages or images in our webshops. You are completely free to add as much content as you like.

However, if you plan to sell 100.000 plus products or upload huge amounts of video material, it is recommended to contact us to see what options we can offer.

Can I buy my webshop?

No, you can not buy your webshop, but you are and always will be the owner of your webshop content. 

After your Lease periode has ended you are free to migrate your webshop content to an other
e-commerce platform. This also applies to the relocation of your domain name and email services.

In case you want to migrate your webshop or just keep your content we will provide you with a full backup of all your product related data and database back-up, free of charge. 

Can I upgrade my webshop?

Yes, you can upgrade your webshop to a more advanced version at any time.

We do not charge an extra fee for your webshop upgrade. 

How soon will my webshop be up and running?

After closing your Lease contract with us your webshop will be available and technically operational within 24 hours. 

We help you with detailed information to get started quickly.

Do you Charge a set-up fee for my webshop?

We are offering you all the documentation you need to run your webshop on your own.  
Depending on your level of experience with webshop software you can alwas ask us for additional assistance.

All webshop services >

Technical Questions

Do I have to pay for webshop maintenance?

No, all technical maintenance is included in your monthly lease.
Also see FAQ item What is a Managed Webshop? 

Is my webshop SSL secured?

Yes, your webshop comes with a SSL certificate for your domain name.

You do not have to pay an additoinal fee for your SSL certificate.  

Can I customize my webshop?

Yes, you can customize your webshop to a large extent within the boudaries of the webshop of your choise..  

Our webshops are largely pre designed and pre configured with an additional 300+ functional modern features and over 9.000 settings to chose from.

See all functionality >

Do I have to Transfer my Emailaddress?

Yes, for optimal performance and security we ask you to transfer your email adress. 

Note that both automatically generated email messages as well as manually sent messages are automatically and orderly registered in the webshops back office. This also goes for all incomming email messages. 

Your webaddress (URL) and your email addres are tight together; e.g. https://mywebshop.com  - info@mywebshop.com  

Do I have to Transfer my Domain name?

Yes, your domain name has to be transfered to ensure optimal performance of your webshop.

What about my webshop server hosting?

Your webshop is hosted at our 24/7 monitored, secure and fast performing ISO27001 certified IPv6 Cloud web servers.

A daily backup of your webshop is also included and safely stored on our Cloud servers. 

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